App Privacy Policy

Through your use of the Services, you may provide us with the following information:

• Account Data: When you create an account and/or log in to our Services, we will collect your phone number, verification code, and password.

• Profile Data: After you have created and logged into your account, you may further edit your profile information, by providing your profile photo and username.

• Child Profile Data: During registration or your subsequent use of the App, you may choose to provide information about your child, including your child's gender, nickname, profile photo, and date of birth.

• Robot Connection Data: When you connect your Robot to the App, we will collect the Robot's type. To connect your Robot to the Internet, we may also collect the name of your Wi-Fi network and your Wi-Fi password.

• Robot Command Data: When you use the App to remotely control a connected Robot, we may collect your device commands, such as commands to power the Robot on or off, adjust the volume, or schedule playback.

• Messaging Data: When you send messages through the App to your child who uses a connected Robot, we may collect the message records between you and your child, including voice messages, text messages, and emojis.

• User-Generated Content: When you use the recording or camera features in the App, we may collect the photos, images, audio recordings, and other content that you choose to provide.

• Delivery Recipient Information: When you purchase products or services through the App, we may collect the delivery recipient's name, delivery address, and contact phone number that you provide.

• Customer Support Data: When you contact us through customer support or similar features, we may collect your contact information, communication records, and information relating to your requests or inquiries.

In order to provide secure and continuous services, maintain service quality, and provide personalized features, we may also automatically collect the following information from you:

• Device and Network Data: This includes your IP address, MAC address, unique device identifiers, login IP address, device model, device name, device identifiers, browser type and settings, language settings, operating system and App version, method of network access, network quality data, mobile network information (including carrier name), product version number, location information.

• Log Data: This includes your browsing history, search history, audio and video playback history, the date and time of access.

• Service Order Data: This includes information about the products or services you purchase, transaction amount, order time, merchant, order number, order status, payment method, payment account, and payment status.

You may have the right to know what personal information we process about you, including the categories of personal information, the business or commercial purposes for collection, and the categories of third parties to whom we disclose it, and other information according to the applicable law.

You may have the right to request that we correct inaccurate personal information that we retain about you, subject to certain exceptions.

You may contact us to request the personal information you have provided to us in a structured, commonly used and machine-readable format and have it transferred to another controller, to the extent applicable.

You have the right to delete your account and erase your personal information. Upon deleting your account, all your personal information will be deleted promptly. Additionally, you may also request deletion of the personal information you provide by contacting us. If some of your personal information cannot be deleted, we will inform you of the reasons for not taking action.

Please note that we reserve the right to retain some of your personal information where there are valid grounds for us to do so under applicable laws.

Where we process your personal information on the basis of your consent, you may withdraw your consent by contacting us. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

In the event that we use your personal information for marketing in compliance with legal requirements, you have the right to opt out of future direct marketing messages through the unsubscribe mechanism at the bottom of such communications, or contacting us.

Subject to applicable laws, you may object to the processing of your personal information based on our legitimate interests where there are grounds relating to your particular situation by contacting us. Please note that we may have an overriding legitimate interest to keep processing your personal information, but we will let you know where this is the case.

If you would like to restrict our processing of your personal information, you may contact us. You have the right to restrict the processing of your data where one of the following applies:

• the processing is unlawful and you oppose the erasure of relevant personal information;

• for the purpose of establishment, exercise or defense of legal claims, you request us to retain your personal information that we were supposed to delete;

• your objection regarding the accuracy of your personal information is pending our verification;

• your request to object to the processing of your personal information is pending our verification.

Depending on your jurisdiction, you may be entitled to additional rights in relation to your personal information. For example, you may also have the right to lodge complaints with an applicable data protection authority if you consider that the processing of your personal information infringes any applicable data protection laws (for example, the EU General Data Protection Regulation). For California residents, please find more details of your rights in Section 8 below.

If you would like to contact us to exercise one or more of these rights, to ask a question about these rights or any other provision of this Policy or about our processing of your personal information, or to file a complaint about how we process your personal information, you may use the contact details provided in Section "Contact Us" below. When submitting a right request, please specify the scope and basis of your request and provide us with the necessary information to verify your identity. We may contact you to confirm your identity in order to handle your request. We will respond to your request or complaint in due course under applicable data protection laws.

We collect personal information from and about you in the preceding 12 months as described in Section 1 above, primarily including the following categories of personal information enumerated under the CCPA definition of "personal information":

• Identifiers, such as username, contact information, IP address and other device identifiers.

• Personal information categories listed in the California Customer Records statute, such as name and phone number.

• Internet and similar network activity information, such as information regarding your interactions with the Services.

• Geolocation information, such as IP address and location information.

• Commercial information, such as your transaction records.

• Characteristics of protected classifications, such as age and gender, where you choose to provide such information as part of your child's profile.

• Audio, electronic, visual, or similar information, such as voice messages, audio recordings, photos, images, videos, and similar content that you choose to provide through the Services.

• Sensitive personal information, such as your account password, and personal information of your child under age of 16.

We disclose personal information with third parties for business purposes in the preceding 12 months as described in Section 3 above. The details are as follows:

In addition to the personal information rights listed in Section 7 above, you are also entitled to the following:

• Limit the Use of Sensitive Personal Information. You also have the right to request limitation of use and disclosure of your sensitive personal information, subject to certain exceptions. If you would like to limit the use of your sensitive personal information, please contact us by using the contact details provided in Section "Contact Us" below.

• Do Not Sell or Share My Personal Information. Based on the definition of "sell" and "share" under the CPRA, we do not believe that we engage in such activity and have not engaged in such activity in the past 12 months from the effective date of this Policy.

• We may share your personal information with third-party advertising partners for ad targeting and analytics purposes. Under the California Privacy Rights Act (CPRA), this type of sharing may be considered a "sale" or "share" of your personal information. You have the right to opt out of such sharing. Please use the link below to exercise your right: Do Not Sell or Share My Personal Information.

• Direct Marketing. We do not disclose personal information to third parties for their direct marketing purposes.

• Appeal. You may appeal our refusal to take action on a request by contacting us using the contact details provided in Section "Contact Us" below. If your appeal is denied and you are a California resident, you may contact the California Attorney General about the results of the appeal by submitting a complaint at oag.ca.gov/contact/consumer-complaint-against-business-or-company.

• Right not to be subject to automated decision-making. You shall have the right not to be subject to automated decision-making. You also have the right to obtain your personal information used for automated decision-making, to be informed of the reasons of the resulting decision, and to be informed of what actions you can take to secure a different decision.

• The Right to Non-discrimination. You have a right to not be discriminated against for exercising any of your rights.

If you would like to contact us to exercise one or more of these rights, to ask a question about these rights or any other provision of this Policy or about our processing of your personal information, or to file a complaint about how we process your personal information, you may use the contact details provided in the Section "Contact Us" below. According to applicable laws, we may request you to provide documents such as application form and proof of identity. We may contact you to confirm your identity in order to handle your request. We will respond to your request or complaint in due course under the applicable laws.