Shipping Policy

We ship Luka Kids products from our United States fulfillment center to the shipping address you provide at checkout. Shipping options, fees, and estimated delivery windows are shown during checkout based on your destination.

This policy should be read together with our Terms of Service and Return Policy.

We currently ship to all 50 U.S. states, Washington D.C., and select international destinations. The countries and regions available at the time of your order are shown in the country selector at checkout.

We do not ship to U.S. territories outside the 50 states (such as Puerto Rico, Guam, or the U.S. Virgin Islands) at this time, and we do not ship to freight forwarders or restricted jurisdictions. If a destination is unavailable at checkout, we are unable to ship to that address.

We are able to ship to U.S. P.O. boxes and APO/FPO/DPO military addresses via USPS where the carrier supports the destination.

Most orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends, public holidays, or during sale periods may take longer to process.

You will receive a confirmation email when your order is placed, and a separate shipping notification with tracking details once it leaves our warehouse.

Delivery times are estimates only and begin once the package has been handed to the carrier. Typical delivery windows after dispatch from our U.S. warehouse:

• U.S. contiguous 48 states (standard): 3–7 business days

• U.S. contiguous 48 states (expedited): 2–3 business days

• Alaska, Hawaii, and APO/FPO/DPO: 5–10 business days

• Canada: 5–10 business days

• Other international destinations: 7–14 business days

Actual delivery may be faster or slower depending on the carrier, destination, customs clearance, and other factors outside our control.

We offer free standard shipping on all orders shipped within the contiguous United States. Expedited shipping, shipments to Alaska and Hawaii, APO/FPO/DPO, and international destinations are calculated at checkout based on destination, order weight, and the shipping method you choose.

The total shipping cost will be shown before you confirm payment. From time to time, we may also run additional shipping promotions; the conditions and any minimum order value will be stated on the relevant product page or at checkout.

We work with reputable carriers and logistics partners, which may include USPS, UPS, FedEx, and DHL, as well as local last-mile providers for international destinations.

Once your order ships, you will receive a tracking number by email. Tracking information may take up to 48 hours to become active in the carrier's system after dispatch.

U.S. domestic orders are not subject to import duties. Applicable state and local sales tax, where required, will be calculated and shown at checkout.

International orders shipped outside the United States may be subject to import duties, taxes, VAT/GST, or other customs fees imposed by the destination country. These charges are determined by the local customs authority and are the responsibility of the recipient, unless stated otherwise at checkout.

If you refuse to pay applicable duties or taxes, the package may be returned to us or destroyed by customs. In such cases, we cannot guarantee a refund of the original shipping fee or any duties already incurred.

Please double-check your shipping address, recipient name, and contact number before completing your order. We are not responsible for delays, non-delivery, or losses caused by incorrect or incomplete address information provided at checkout.

If you need to change a shipping address after placing an order, contact us at support@luka.world as soon as possible. We will try to update the address before the order ships, but we cannot guarantee changes once an order has been handed to the carrier.

Delivery may be affected by events outside our control, including:

• Carrier delays, capacity issues, or service disruptions.

• Customs inspections or import processing delays.

• Severe weather, natural disasters, or public emergencies.

• Public holidays in the origin or destination country.

• Address issues, missed delivery attempts, or recipient unavailability.

We will work with the carrier to help resolve significant delays where possible, but we cannot guarantee delivery dates affected by these events.

Once a shipment is confirmed lost or damaged, we will arrange a replacement or refund in line with our Return Policy.

Risk of loss and title for products purchased from us pass to you upon delivery to the shipping address you provided at checkout, unless otherwise required by applicable law.

For questions about shipping, tracking, or delivery, please contact us: